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Returns policy

We accept returns in accordance with the distance selling regulations. 

If you decide within the 30 day period of receiving your order that you simply do not wish to retain the goods or wish to exchange the goods, then they should be returned insured via recorded delivery to us in an undamaged and unused condition. They must be returned with their original packaging and with labels intact at your own expense, unless we delivered it to you in error or it was faulty / damaged.

Please also retain proof of insurance/posting, as we will not accept any liability for goods lost or damaged in transit back to us. You must also email us in advance of any return stating the reason for the return and to obtain a return reference number. We will not accept any goods being returned without a valid returns number clearly marked on the outside of the packaging and they will be refused on arrival.

If on receipt of authorised returned goods we find the packaging, goods or that parts are missing, then we are entitled to make a charge for damaged or missing parts which may affect the amount that we refund to you. We also reserve the right to charge a 20% restocking fee.  Goods must be returned to us within 14 days from receipt of a Returns number, failure to do so will be acknowledged that goods have been accepted and the return is no longer required.

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